Privacy Policy

Information We Collect

We collect personal information directly from you during registration and account creation, including your name, date of birth, email address, postal address, telephone number, and financial details such as payment card or bank account information for deposits and withdrawals. We also gather identity verification documents like passports or driver's licenses to comply with Australian gambling laws and age restrictions. Additionally, we collect usage data such as your IP address, browser type, device information, betting history, and online behaviour through cookies and similar technologies to monitor your interactions with our platform.

How We Use Your Information

We use your personal information to provide and manage your Sportuna account, process deposits and withdrawals, verify your identity, and enable secure gambling activities in line with our regulatory obligations. Your data helps us personalise your experience, such as recommending games or promotions based on your betting history and preferences. We also utilise this information to improve our services, detect fraud, prevent money laundering under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and send relevant communications about updates or offers where you have consented.

Information Sharing

We may disclose your personal information to trusted service providers, such as payment processors and hosting companies, who are bound by the Australian Privacy Principles and strict confidentiality agreements. We share data as required by Australian law, including with gambling regulators like state commissions or under court orders pursuant to the Casino Control Acts. We do not sell your personal information to third parties.

Data Security

Sportuna employs industry-standard security measures, including encryption of sensitive data in transit and at rest, secure servers in controlled environments, and firewalls to protect against unauthorised access. Our employees and service providers are required to maintain the confidentiality of your personal information and undergo regular training on data protection. We regularly monitor our systems for vulnerabilities and take reasonable steps to ensure your data remains accurate, up-to-date, and relevant for its intended purposes.

Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated; we will respond within 30 days. You may also withdraw consent for certain uses, request deletion of your data where lawful, or lodge complaints about privacy breaches with our Privacy Officer or the Office of the Australian Information Commissioner (OAIC). To exercise these rights, contact us using the details below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse user behaviour, and personalise content on our platform. These include essential cookies for account security, analytics cookies for performance monitoring, and optional marketing cookies which you can manage via our cookie consent banner. For more details, refer to our Cookie Policy.

Contact Us

For privacy concerns, access requests, or complaints, please contact our Privacy Officer.

[email protected]